Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Akuis Help Center
  1. Akuis Help Center
  2. Customer service

Customer service

Welcome! You can raise a request for Customer service using the options provided.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest improvement

    See a place where we can do better? We're all ears.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

Powered by Jira Service Management
{"xsrfToken":"2f4411a379d84b0593a2509be81b8446f36a81b4_lout","branding":{"id":"1","key":"cs","name":"Customer service","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Akuis Help Center","sharedPortalName":"Akuis Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza Akuis","sharedPortalName":"Centro assistenza Akuis","localeDisplayName":"Italian (Italy)"},"en-US":{"helpCenterTitle":"Welcome to the Akuis Help Center","sharedPortalName":"Akuis Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4ed2f315-0230-46f3-a5b8-f070e01c5a1b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDJiOGJjMS0zY2FlLTQzMDItODYzNS0yZDQ4NmMyODEwMGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRlZDJmMzE1LTAyMzAtNDZmMy1hNWI4LWYwNzBlMDFjNWExYiI6WyJyZWFkIl19LCJleHAiOjE3Njg4OTAyOTQsIm5iZiI6MTc2ODg4OTY5NH0.UsKpn8Ia06JK9u1PpBiHHJPeoBxcfK-QVRBVXbRYzaI&client=142b8bc1-3cae-4302-8635-2d486c28100e&height=300&mode=fit","bannerMediaApiFileId":"4ed2f315-0230-46f3-a5b8-f070e01c5a1b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10000,"serviceDeskId":1,"name":"Customer service","description":"<p>Welcome! You can raise a request for Customer service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10491,"iconUrl":"https://akuis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[11],"key":""},{"id":"35","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://akuis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://akuis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[11],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://akuis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://akuis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10484,"iconUrl":"https://akuis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"44","name":"Postmortem","descriptionHtml":"","callToAction":"Postmortem","introHtml":"<p>Postmortem review</p>","icon":10550,"iconUrl":"https://akuis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10547,"iconUrl":"https://akuis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"41","name":"Suggest design change","descriptionHtml":"","callToAction":"Suggest design change","introHtml":"<p>Share with us a change about design</p>","icon":10546,"iconUrl":"https://akuis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"42","name":"User experience improvement","descriptionHtml":"","callToAction":"User experience improvement","introHtml":"<p>Share with us a change about user expirience</p>","icon":10550,"iconUrl":"https://akuis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Sintesi"}],"orderMapping":{"1":[35,2,4,7,8,1],"11":[1,35,8,4],"10":[42,41,35,1,7,8,2,4],"12":[2,4,1,8]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDJiOGJjMS0zY2FlLTQzMDItODYzNS0yZDQ4NmMyODEwMGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg4OTA4OTQsIm5iZiI6MTc2ODg4OTY5NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.YeFblZIuZxkkbeGHyuYcJP7-aMVvC1RnoPIdUykaFsw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"142b8bc1-3cae-4302-8635-2d486c28100e","tokenDurationInMins":20}},"sharedPortal":{"name":"Akuis Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=akuis","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2f4411a379d84b0593a2509be81b8446f36a81b4_lout","baseUrl":"https://akuis.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://akuis.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"142b8bc1-3cae-4302-8635-2d486c28100e","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"23be1fced849464d97adbcbbab687219","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://akuis.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}